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Benefits Client Services Manager

Location 8144 Walnut Hill Lane, Walnut Glen Tower, Dallas, TX 75231, United States of America Category Customer Services Job Id R_279636
JOB DESCRIPTION

JOB TITLE: Client Services Manager

JOB TYPE: FLSA Exempt

REPORTS TO: VP of Client Services

SUMMARY: The Benefits Client Services Manager is a vital part of the management team of Marsh & McLennan Agency-Southwest.  This position is primarily responsible for managing the service team of a dynamic and growing agency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Day-to-day management of service team
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching & counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
  • Helps write and deliver performance reviews and helps handle disciplinary issues with team
  • Conducts monthly service team meetings
  • Plans, develops and implements strategy for staff training and development
  • Partners closely with Executive Team Lead and Head of Office on team management strategies

REQUIREMENTS:

  • Self-directed with strong organizational, decision-making, and time management skills
  • Adept at leading and influencing employees by motivating, developing and directing teams and individuals
  • Strong presentation and communication skills
  • Ability to professionally interact with all staff and management members, carrier representatives, vendors, and prospects/clients
  • College degree preferred or equivalent experience
  • Minimum of five years’ benefits experience
  • Proven leadership/people management experience

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers

#MMASW

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